Fortune Empire Records – Return & Refund Policy

At Fortune Empire Records (fortuneempirerecords.com), we value our customers and aim to provide fair and transparent policies for all products and services purchased through our website.

Digital Products & Services

All digital products (including but not limited to music downloads, digital content, promotions, and online services) are non-refundable and non-returnable once delivered or accessed.

All services that have been completed (including marketing, promotion, consulting, radio placement, or custom services) are final and non-refundable.

Physical Products

Returns are accepted only for defective or damaged physical products.

Eligibility for Return:

The item must be reported as defective within 7 days of delivery

The product must be unused and in its original packaging

Proof of purchase is required

Exchanges & Refunds

Exchanges are available for defective products, subject to availability

Refunds may be issued if an exchange is not available

Approved refunds will be processed to the original payment method within 7–10 business days

Non-Returnable Items

Digital products

Completed services

Items damaged due to misuse, neglect, or normal wear and tear

How to Request a Return

To request a return or exchange, please contact us at:
📧 fortuneempirerecords@gmail.com

Include your order number, a description of the issue, and photos (if applicable).

Policy Updates

Fortune Empire Records reserves the right to update or modify this policy at any time without prior notice.

Thank you for supporting Fortune Empire Records. We appreciate your business and continued trust.